Mystery Shopping

Experience Your Business Through the Eyes of a Customer

At Spy Investigation & Detective Agency , we offer Mystery Shopping Services that help businesses evaluate their customer service, employee behavior, brand compliance, and overall customer experience. Our professional investigators act as regular customers to provide real, unbiased insights into how your business is perceived in the real world.

What is Mystery Shopping?

Mystery shopping is a powerful tool that allows businesses to see what their customers see. Specially trained professionals visit your outlets, interact with employees, purchase products, or use services—while carefully observing and evaluating each step of the process. The results give management a clear understanding of strengths, weaknesses, and areas of improvement.

Why Choose Mystery Shopping?

Unbiased Feedback – Real-time, objective assessment of your business operations
Employee Performance Check – Evaluate professionalism, customer handling, and sales techniques
Service Quality Measurement – Ensure your customer service meets company standards
Brand Compliance – Verify that outlets, franchises, and dealers follow company policies
Competitor Benchmarking – Compare your customer experience with that of your competitors
Fraud & Misconduct Detection – Identify internal issues like overcharging, theft, or misuse of company resources

Our Mystery Shopping Process

Requirement Analysis
We work with you to define the goals—whether it’s service quality, compliance, or competitor comparison.
Scenario Creation
Customized shopping or service-use scenarios are designed based on your industry and objectives.
On-Ground Evaluation
Trained mystery shoppers visit your outlets, interact with staff, and experience the service.
Detailed Reporting
We provide structured reports with observations, ratings, photographs, and recommendations.
Follow-Up & Advisory
We help you implement improvements and monitor long-term service standards.